Privacy Policy

Last updated: June 24, 2026

Nectra Solutions Co., Ltd. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Services").

By using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

• Account information: Name, email address, phone number, and other details you provide when registering or contacting us.
• Profile data: Username, profile picture, and preferences you set within our applications.
• Communications: Messages, feedback, and support inquiries you send to us.
• Content: Any content you create, upload, or share through our Services.

1.2 Information Collected Automatically

• Device information: Device type, operating system, browser type, and unique device identifiers.
• Usage data: Pages visited, features used, time spent, and interaction patterns.
• Log data: IP address, access times, referring URLs, and error logs.
• Cookies and similar technologies: We use cookies and similar tracking technologies to enhance your experience.

1.3 Information from Third-Party Platforms

When you connect our Services with third-party platforms (such as TikTok, Line, or other social media), we may receive information from those platforms in accordance with their privacy policies and your privacy settings. This may include:

• Your public profile information
• Content you have shared publicly
• Other information you authorize us to access

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our Services
• To process transactions and fulfill service requests
• To communicate with you about our Services, updates, and promotions
• To personalize your experience
• To analyze usage patterns and improve our Services
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: With trusted third-party vendors who assist us in operating our Services (e.g., hosting, analytics, customer support).
• Third-party integrations: When you connect with third-party platforms through our Services, your data may be shared as necessary for the integration to function.
• Legal requirements: When required by law, regulation, or legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets.
• With your consent: When you have given us explicit consent to share your information.

4. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. When your data is no longer needed, we will securely delete or anonymize it.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Portability: Request transfer of your data to another service.
• Objection: Object to certain processing of your data.
• Withdrawal of consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at contact@nectrasolutions.com.

7. Thailand Personal Data Protection Act (PDPA)

We comply with the Thailand Personal Data Protection Act B.E. 2562 (2019) (PDPA). Under the PDPA, you have rights regarding your personal data, including the right to access, correct, delete, and restrict the processing of your data. We will respond to your requests within the timeframes required by the PDPA.

8. Cookies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our Services
• Improve our Services based on usage analytics

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

9. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information promptly.

10. Third-Party Links

Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: contact@nectrasolutions.com
• Phone: +66 88 594 4074
• Address: Golden Prestige Watcharaphon, Sukhaphiban 5 Rd, Sai Mai, Bangkok 10220, Thailand